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How Phone Numbers Work

Phone numbers are managed at the workspace level — not per agent. You purchase numbers once and assign them to any voicebot agent in the workspace. This means you can:
  • Buy multiple numbers (e.g., one per country or department)
  • Reassign a number from one agent to another without re-purchasing
  • Keep unused numbers provisioned for future use

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Purchasing a Phone Number

1

Go to Phone Numbers

Navigate to Workspace Settings → Phone Numbers.
2

Search for a Number

Select a country and optionally enter an area code or prefix to filter available numbers.
3

Buy with One Click

Click Purchase next to any available number. The number is provisioned and added to your workspace immediately.
Numbers are auto-registered to your workspace as soon as the purchase completes. No manual activation or porting is required.

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Assigning a Number to an Agent

Once a number is in your workspace, assign it from the agent’s voicebot settings:
  1. Open the agent and go to Agent Settings → Voicebot
  2. In the Phone number field, select the number from the dropdown
  3. Save your settings
Each phone number can only be assigned to one agent at a time. If you need to reassign a number, remove it from the current agent first.

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Pricing

Voicebot is included in Standard, Pro, Large, and Enterprise packages. Connected calls consume 100 credits per started minute from your package allowance. Calls that ring but are not answered do not consume credits.
Check your current usage and remaining balance in Workspace Settings → Billing. You can set up alerts to be notified before your balance runs low.
If your balance reaches zero during a call, the call ends gracefully. New calls will not connect if there is insufficient balance to cover at least one minute.