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What is the Voicebot?

The Voicebot is Cosmo’s phone channel. When enabled, callers can phone a dedicated number and speak directly with your AI agent — the same agent that powers your Chatbot and Kiosk Avatar, trained on the same knowledge base.
Voicebot is included in Standard, Pro, Large, and Enterprise packages. Free trial users can access it during the trial period. Once the trial ends, an active eligible package is required to keep voice calls enabled.

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When to Use It

  • Inbound support calls — let customers call a number instead of (or alongside) using the chat widget
  • Automated voice responses — handle FAQs, bookings, or routing over the phone without a human agent
  • Multilingual phone support — serve callers in their language using the same multilingual setup as your chatbot

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How It Fits With Your Other Channels

Voicebot, Chatbot, and Kiosk Avatar are channels of the same AI agent. You enable them per agent from the agent settings. All three share the same knowledge base and Q&A sources. Changes to your sources apply across all channels instantly.

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Data Processing and Caller Information

The Voicebot handles voice input and generated speech. It can also create transcripts and call time or duration metadata. Optional recording and routing features need additional, accurate information in your privacy notice. Before launch, your organization must:
  • Conclude the AVV with Humanizing
  • Clearly tell callers that they are interacting with an AI system
  • Provide your organization’s privacy notice at the relevant interface
  • Define the purpose, legal basis, retention period, and deletion process
  • Check the rules that apply to telephone services, recording, consent, caller identification, and emergency communications

Voicebot Data Processing

Review the GDPR role split, Voicebot data categories, AVV request, and privacy-notice template.

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What You Need to Get Started

1

Assign a Phone Number

Purchase a phone number from the workspace Phone Numbers page or assign one that’s already been provisioned. The number is what callers will dial.
2

Set a First Message

Write the greeting your agent speaks when a caller connects — for example, “Hi, thanks for calling. How can I help you today?”
3

Choose a Voice

Select one of the available ElevenLabs voices. Each voice has a human-readable label like “Sarah - Warm & Professional” so you can match the tone to your brand.
Voicebot settings are created automatically when you create a new agent — you don’t need a separate setup step. Go to Agent Settings → Voicebot to configure and enable it.

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Voicebot Settings Field Order

When configuring the Voicebot, the fields appear in this order:
  1. Name — the display name for this voicebot configuration
  2. Phone number — the number callers will dial (assigned from your workspace)
  3. First message — the greeting spoken when a call connects
  4. Voice — the ElevenLabs voice used for all responses

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Getting Started

Phone Numbers

Purchase and manage phone numbers for your voicebot agents.

Install Voicebot

Make your voicebot reachable through an assigned or forwarded phone number.

Test in Playground

Use the playground to test your voicebot responses without making a real call.