Privacy Notice Template - Cosmo by Humanizing

Adapt this template to your actual processing. Remove channels and data categories that you do not use. Add the optional features that you enable. Include the final text in your full privacy notice.

This template is not a complete privacy notice and does not determine your legal basis or retention period. Have the final notice reviewed for your organization, use case, and jurisdiction.

Full template

Use of our Cosmo AI assistant

Controller: [ORGANIZATION], [ADDRESS AND CONTACT DETAILS]
Data protection contact: [CONTACT DETAILS]
Full privacy notice: [FULL PRIVACY-NOTICE URL]

We use the Cosmo AI assistant to [PURPOSE]. You are interacting with an AI system.

For each enabled channel, include only the categories that your actual configuration processes:

- Voicebot: [VOICE INPUT, TRANSCRIPTS, GENERATED REPLIES OR SPEECH, CALL TIME AND DURATION, AND ANY ENABLED RECORDING OR ROUTING DATA.]
- Chatbot: [CHAT MESSAGES, GENERATED REPLIES, TIMESTAMPS, AND INFORMATION ENTERED IN THE CONVERSATION.]
- Kiosk Avatar: [INFORMATION FROM ENABLED TOUCH, VOICE, LANGUAGE, VISIT, CONTACT-SEARCH, CALL, OR NOTIFICATION FEATURES.]
- Shared technical information: [SESSION IDENTIFIERS, LANGUAGE SETTINGS, AND TECHNICAL INFORMATION RECORDED TO PROVIDE AND PROTECT THE ENABLED SERVICE.]

We process this information for [PURPOSE]. The legal basis is [LEGAL BASIS]. We retain the information for [RETENTION PERIOD OR CRITERIA].

[ORGANIZATION] is the controller for this processing. We use Humanizing Technologies GmbH, In der Trift 1, 57462 Olpe, Germany, as our processor to provide and operate Cosmo on our behalf.

Recipients and transfers: [DESCRIBE THE RECIPIENTS AND ANY INTERNATIONAL TRANSFERS THAT APPLY TO YOUR CONFIGURATION, USING THE CURRENT AVV AND SUBPROCESSOR INFORMATION.]

For complete information about this processing, retention, recipients, transfers, and your rights, see our full privacy notice at [FULL PRIVACY-NOTICE URL].

Short notice at the interface

Use a short notice where the interaction starts and link it to your full privacy notice.

You are interacting with our AI assistant. We process the information you provide to answer your request. See [PRIVACY-NOTICE URL] for details.

For a Voicebot, include this information in or immediately around the opening message. If calls are recorded, add a separate accurate recording notice and any consent flow required for your use case.

Deployment checklist

The controller name and contact details identify your organization, not Humanizing.
Only enabled channels and features are described.
The notice states the actual purpose, legal basis, and retention period.
Voicebot wording matches the live recording, transcription, call, and routing configuration.
The full privacy notice is available at every relevant interface.
End users are clearly told that they are interacting with an AI system.
The AVV has been concluded before processing begins.

Request an AVV

Request the current data processing agreement from Humanizing.