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Overview

The Analytics page shows live call data for your Receptionist Avatar. Use it to track how many visitors are being connected, spot missed call patterns, and review individual visit records over any date range.
Filter by date range to compare activity across weeks or months and identify usage trends.

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Stats Cards

Five summary cards are displayed at the top of the page:
If your agent has no call data yet, the stats cards and visitor log will show an empty state. Make a test call from the kiosk to generate your first data points.

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Visitor Log

Below the stats cards is a table listing every call attempt. Each row represents one visitor interaction.

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Call Statuses

  • Answered — the contact picked up and the call connected successfully
  • Missed — the call was not answered (contact unavailable, declined, or timed out)

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Filtering by Date Range

Use the date range picker in the toolbar to narrow the data shown in both the stats cards and the visitor log.
  1. Click the date range picker at the top of the Analytics page.
  2. Select a start date and an end date.
  3. The stats cards and visitor log update immediately to reflect the selected period.
To review a specific event or busy day, pick a single-day range. To see a monthly summary, select the first and last day of the month.

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GO Consumption

Each Receptionist Avatar call consumes GOs based on call time:
  • 100 GOs per started minute of call time
  • If your GO balance reaches zero mid-call, the call ends gracefully
Monitor your GO usage alongside call volume to forecast when you may need to top up your balance.
GO consumption is tracked at the workspace level. Visit the Usage page in the main sidebar for a full breakdown across all agents.

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Next Steps

Manage Contacts

Keep your employee directory up to date so visitors can reach the right people.

Kiosk Deployment

Review deployment options and device setup for the kiosk.

Receptionist Avatar Overview

Learn how the Receptionist Avatar works end to end.

Workspace Usage

View GO consumption and aggregated metrics across all agents.