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The Auftragsverarbeitungsvertrag (AVV), also called a Data Processing Agreement (DPA), governs how Humanizing processes customer content and end-user personal data on your organization’s behalf.
The Cosmo B2B Terms and Web App Privacy Notice do not by themselves conclude an AVV. The AVV is provided and concluded separately.

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How to request it

Humanizing provides the AVV at registration or contract conclusion before processing starts. Paid customers can also request the current version at any time. If you need it before a paid order, request it during procurement. Email contact@humanizing.com with this subject:
Include:
  • Your organization’s full legal name and address
  • The name and role of the contact person
  • The email address used for your Cosmo account or order, if available
  • Any procurement deadline or signature requirement

Request the AVV

Email contact@humanizing.com to request the current agreement.

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When it is required

Conclude the AVV before Cosmo starts processing customer content or end-user personal data for your organization. Use the current version supplied by Humanizing rather than an older saved copy. The AVV covers the processing relationship, technical and organizational measures, deletion and return, and the applicable subprocessor provisions. Your organization must still provide its own end-user privacy notice and determine its purposes, legal bases, and retention rules.

Data Protection & GDPR

Review the role split and the information processed by each Cosmo channel.

Privacy Notice Template

Prepare information for your Chatbot, Voicebot, and Kiosk Avatar users.