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Free Trial

Every new workspace starts with a 14-day free trial — no credit card required. During the trial you get:
  • 14 days of full platform access
  • 5,000 credits to use across your agents
  • Access to all features, including Voicebot
When your trial ends, your agents will stop responding until you subscribe to a paid plan. Your data and configuration are not deleted — subscribing restores access immediately.
You can monitor your remaining trial days and credit usage on the Billing settings page at any time.

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Subscribing to a Plan

To subscribe after your trial — or at any point during it:
1

Open Billing Settings

Go to Settings → Billing in the left sidebar.
2

Choose a Plan

Select the plan that fits your usage. Toggle between monthly and yearly billing — yearly plans are offered at a discount.
3

Complete Checkout

Click Subscribe to open Stripe Checkout. Enter your payment details and confirm. Your subscription activates immediately.
Yearly billing reduces your effective monthly cost. If you expect sustained usage, it is usually the better choice.

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Credits

Credits are the unit of usage in Cosmo by Humanizing. Every interaction your agents handle consumes credits from the monthly allowance included in your package.

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What Consumes Credits

Voicebot is included in Standard, Pro, Large, and Enterprise packages. Connected Voicebot calls consume credits from the package allowance; there is no separate per-minute Voicebot line item.

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Tracking Your Usage

Your current credit balance and a usage chart are available on the Billing settings page. The chart shows consumption over time so you can spot usage trends before you run out.

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Managing Your Subscription

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Upgrading or Downgrading

You can change your plan at any time from Settings → Billing:
  • Upgrades take effect immediately. You are charged a prorated amount for the remainder of the current billing period.
  • Downgrades take effect at the end of your current billing period. You keep your current plan’s limits until then.
Voicebot is included from Standard onward. If you downgrade to Hobby, Voicebot access is removed when the downgrade takes effect.

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Payment Method and Invoices

Click Manage Billing on the Billing settings page to open the Stripe billing portal. From there you can:
  • Update your payment method
  • Download past invoices
  • View upcoming charges

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Cancelling Your Subscription

To cancel, open the Stripe billing portal via Manage Billing and follow the cancellation steps. Your subscription remains active until the end of the paid period — you will not be charged again after that.
After cancellation, your agents stop responding once the paid period ends. Your workspace data is retained, so you can resubscribe later without losing your configuration.

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Overusage & Credit Warnings

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Overusage Toggle

By default, your agents stop responding when your monthly credits are exhausted. You can change this:
  • Overusage on — your agents continue running after credits run out. Additional usage is charged at the overage rate for your plan.
  • Overusage off — your agents pause automatically when credits reach zero. No unexpected charges.
Toggle this setting from the Billing settings page.
If uninterrupted availability matters for your use case, enable overusage and monitor your usage chart regularly to avoid unexpected bills.

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Low Credit Warnings

When your credit balance drops below the warning threshold, you will receive an in-app notification. This gives you time to either upgrade your plan, top up, or review your agent usage before credits run out. The warning threshold is set automatically based on your plan.