> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cosmo.humanizing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicebot Overview

> Enable Cosmo's Voicebot channel with automatic phone number provisioning

## What is the Voicebot?

The Voicebot is Cosmo's phone channel. When enabled, callers can phone a dedicated number and speak directly with your AI agent — the same agent that powers your Chatbot and Receptionist Avatar, trained on the same knowledge base.

<Note>
  Voicebot is a **Pro plan** feature. Free trial users can access it during the trial period. Once the trial ends, an active Pro subscription is required to keep voice calls enabled.
</Note>

## When to Use It

* **Inbound support calls** — let customers call a number instead of (or alongside) using the chat widget
* **Automated voice responses** — handle FAQs, bookings, or routing over the phone without a human agent
* **Multilingual phone support** — serve callers in their language using the same multilingual setup as your chatbot

## How It Fits With Your Other Channels

Voicebot, Chatbot, and Receptionist Avatar are channels of the same AI agent. You enable them per agent from the agent settings.

| Channel                 | Interface            | Use Case                               |
| ----------------------- | -------------------- | -------------------------------------- |
| **Chatbot**             | Embedded chat widget | Website visitors, text-based support   |
| **Receptionist Avatar** | Full-screen kiosk    | In-person visitor check-in             |
| **Voicebot**            | Phone call           | Callers via a provisioned phone number |

All three share the same knowledge base and Q\&A sources. Changes to your sources apply across all channels instantly.

## What You Need to Get Started

<Steps>
  <Step title="Assign a Phone Number">
    Purchase a phone number from the workspace Phone Numbers page or assign one that's already been provisioned. The number is what callers will dial.
  </Step>

  <Step title="Set a First Message">
    Write the greeting your agent speaks when a caller connects — for example, "Hi, thanks for calling. How can I help you today?"
  </Step>

  <Step title="Choose a Voice">
    Select one of the available ElevenLabs voices. Each voice has a human-readable label like "Sarah - Warm & Professional" so you can match the tone to your brand.
  </Step>
</Steps>

<Tip>
  Voicebot settings are created automatically when you create a new agent — you don't need a separate setup step. Go to **Agent Settings → Voicebot** to configure and enable it.
</Tip>

## Voicebot Settings Field Order

When configuring the Voicebot, the fields appear in this order:

1. **Name** — the display name for this voicebot configuration
2. **Phone number** — the number callers will dial (assigned from your workspace)
3. **First message** — the greeting spoken when a call connects
4. **Voice** — the ElevenLabs voice used for all responses

## Getting Started

<CardGroup cols={2}>
  <Card title="Phone Numbers" icon="sim-card" href="/voicebot/phone-numbers">
    Purchase and manage phone numbers for your voicebot agents.
  </Card>

  <Card title="Install Voicebot" icon="phone-call" href="/voicebot/deployment">
    Make your voicebot reachable through an assigned or forwarded phone number.
  </Card>

  <Card title="Test in Playground" icon="flask" href="/voicebot/playground">
    Use the playground to test your voicebot responses without making a real call.
  </Card>
</CardGroup>