> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cosmo.humanizing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receptionist Avatar Overview

> Learn about the Receptionist Avatar channel for kiosk-based visitor management at offices, hotels, and corporate lobbies

## What is a Receptionist Avatar?

The Receptionist Avatar is Cosmo's front desk channel for physical locations. It runs on a tablet or touchscreen display as a kiosk, guiding visitors through a multi-screen flow to check in, find contacts, and connect with the right person.

<Tip>
  Unlike the Chatbot, the Receptionist Avatar is a full-screen kiosk experience optimized for touch interaction and visitor self-service.
</Tip>

## Key Features

<CardGroup cols={2}>
  <Card title="Multi-Screen Kiosk Flow" icon="display">
    Guided visitor journey through attract screen, language selection, visit type, contact search, calling, and confirmation.
  </Card>

  <Card title="Contact Directory" icon="address-book">
    Import and manage employee contacts. Visitors search by name, phone, or email and connect directly.
  </Card>

  <Card title="45+ Languages" icon="globe">
    Welcome visitors in their native language with a language selection screen at the start of the flow.
  </Card>

  <Card title="Brand Customization" icon="palette">
    Custom themes, brand colors, logos, and 3D avatars. Automatic brand extraction from your domain.
  </Card>
</CardGroup>

## Kiosk Flow

The Receptionist Avatar kiosk guides visitors through a series of screens:

<Steps>
  <Step title="Attract Screen">
    An idle screen displayed when no one is interacting. Shows your branding, avatar, and a prompt to start.
  </Step>

  <Step title="Language Selection">
    Visitors choose their preferred language. The entire flow adapts to the selected language.
  </Step>

  <Step title="Visit Type">
    Visitors select why they're here (appointment, delivery, interview, etc.).
  </Step>

  <Step title="Contact Search">
    Search the employee directory by name, phone, or email to find the right person.
  </Step>

  <Step title="Calling">
    The kiosk initiates a call or notification to the selected contact.
  </Step>

  <Step title="Confirmation & Goodbye">
    A confirmation screen followed by a goodbye message before returning to the attract screen.
  </Step>
</Steps>

## Receptionist Avatar vs Chatbot

| Feature            | Chatbot                 | Receptionist Avatar          |
| ------------------ | ----------------------- | ---------------------------- |
| **Interface**      | Chat widget (bubble)    | Full-screen kiosk            |
| **Deployment**     | Embed script on website | Public URL on tablet/display |
| **Input**          | Text chat               | Touch navigation             |
| **Knowledge Base** | Web pages, text, Q\&A   | Contact directory            |
| **Orientation**    | Responsive              | Portrait or landscape        |
| **Use Case**       | Online customer support | In-person visitor management |

## Deployment

The Receptionist Avatar deploys as a simple public URL:

```
https://your-domain.com/a/[publicKey]
```

Open this URL on any tablet or touchscreen in full-screen/kiosk mode. The kiosk adapts to the screen orientation automatically.

<Note>
  The public key is an 8-character identifier generated when you create the agent. Find it in the Playground page under "Deploy Kiosk."
</Note>

### Hardware Recommendations

| Setup                 | Recommended Hardware                 |
| --------------------- | ------------------------------------ |
| **Desk-mounted**      | iPad or Android tablet in a stand    |
| **Wall-mounted**      | Large touchscreen display (portrait) |
| **Reception counter** | Tablet in landscape orientation      |

## GO Consumption

Receptionist Avatar voice calls consume GOs from your workspace balance at a rate of **100 GOs per started minute**.

| Event                               | GOs Consumed |
| ----------------------------------- | ------------ |
| Call starts (first minute)          | 100 GOs      |
| Each additional started minute      | 100 GOs      |
| Call blocked (insufficient balance) | 0 GOs        |

<Note>
  If your GO balance drops to zero during a call, the call ends gracefully. Calls will not start if fewer than 100 GOs are available.
</Note>

## Getting Started

<CardGroup cols={2}>
  <Card title="Create a Receptionist Avatar" icon="wand-magic-sparkles" href="/receptionist/onboarding">
    Follow the onboarding wizard to set up your first Receptionist Avatar.
  </Card>

  <Card title="Manage Contacts" icon="address-book" href="/receptionist/contacts">
    Import and manage the employee directory for your kiosk.
  </Card>

  <Card title="Customize Kiosk" icon="palette" href="/receptionist/styling">
    Configure themes, colors, avatars, and branding for your kiosk.
  </Card>

  <Card title="Deploy Kiosk" icon="rocket" href="/receptionist/deployment">
    Get your kiosk URL and deploy to a physical device.
  </Card>
</CardGroup>