> ## Documentation Index > Fetch the complete documentation index at: https://docs.cosmo.humanizing.com/llms.txt > Use this file to discover all available pages before exploring further. # Changelog > Recent updates and improvements to Cosmo by Humanizing # Changelog Stay up to date with the latest features, improvements, and fixes. ## May 2026 ### Widget Context Placeholders for Chatbot Prompts New Chat widget prompts can now use page and custom context placeholders, so one agent can adapt to different pages, locations, departments, or campaigns without duplicating the agent. **Highlights:** * Built-in placeholders for `{{ page_url }}`, `{{ page_origin }}`, and `{{ page_path }}` * Custom context values can be passed through `humanizing.init("YOUR_PUBLIC_KEY", { context: { ... } })` * Prompt authors add placeholders in **Playground → Instructions (System prompt)** * Full setup is documented in [Widget Context](/chat-widget/context) *** ## April 2026 ### Billing Is Now Live — Subscribe to Unlock Full Access New Cosmo by Humanizing now has a full Stripe-powered billing system, so you can subscribe to a plan directly within the platform and manage everything from your workspace settings. **Highlights:** * Choose a plan and subscribe with a credit card via Stripe Checkout * Active subscription status is visible in workspace billing settings * Free trial period available before a paid plan is required * Billing management (invoices, payment method, cancellation) accessible from the billing portal *** ### Extended Free Trial: 14 Days and 5,000 Generation Operations New The free trial has been extended to 14 days with a 5,000 Generation Operation (GO) allowance — up from 7 days and 100 GOs — with no credit card required. **Highlights:** * Trial duration doubled from 7 to 14 days * GO allowance increased from 100 to 5,000 — enough to meaningfully evaluate the platform * No credit card required at signup; upgrade manually when your trial ends * Trial expiry reminder emails sent before the trial ends *** ### Voicebot Is Now a Pro Plan Feature New After your free trial ends, Voicebot access is gated behind the Pro plan — so you always know exactly what's included in your subscription. **Highlights:** * Voicebot remains fully accessible during the free trial period * After your free trial ends, the Voicebot page shows a clear upgrade prompt with Pro plan details * Upgrading to Pro instantly unlocks Voicebot for your workspace *** ### Self-Service Phone Number Provisioning New You can now search, purchase, and manage phone numbers directly from the Cosmo — no separate Twilio account required — at a fraction of the previous cost. **Highlights:** * Search available numbers by country and area code from within the app * Purchase a number with one click; it is automatically registered and ready to assign * Phone numbers are managed at the workspace level and can be assigned across Voicebot agents * Significantly lower cost vs. previous provider *** ### Per-Minute Billing for Voicebot New Voicebot usage is now billed per minute of call time, giving you transparent, usage-based pricing instead of flat-rate estimates. **Highlights:** * Call minutes are tracked and billed automatically * Usage is visible in your workspace billing dashboard * Only pay for actual voice time consumed *** ### Receptionist Avatar Calls Now Consume GOs New Receptionist Avatar voice calls are now metered using your GO balance at a rate of 100 GOs per started minute, keeping usage consistent with the Chatbot billing model. **Highlights:** * 100 GOs are charged at the start of each call minute * If your GO balance runs out mid-call, the call ends gracefully * GO consumption appears in the usage dashboard alongside chatbot consumption *** ### Unified Agent Architecture New Agents are now a single unified entity with channels you enable per agent, replacing the previous separate setup model — and the voice agent is now called Voicebot everywhere in the platform. **Highlights:** * One agent with three channels: Chatbot, Voicebot, and Receptionist Avatar * Enable only the channels your use case requires * "Call" / "Caller" references renamed to "Voicebot" across the platform for clarity *** ### Visitors Can Now Rate AI Responses With Thumbs Up / Thumbs Down New Chat widget visitors can now rate individual AI responses, giving you direct quality signals and helping you identify which answers need improvement. **Highlights:** * Thumbs up / thumbs down buttons appear on each agent message in the chat widget * Feedback counts visible in the Analytics dashboard * Helps measure response quality and surface training data signals *** ### Text Chat Mode in Voicebot Playground New The Voicebot playground now includes a text chat input so you can test your agent's responses by typing — no microphone needed. **Highlights:** * Type messages directly in the playground to test knowledge base and RAG responses * Agent replies appear as text in a chat panel alongside audio playback * Ideal for quickly reproducing specific queries or testing without a microphone *** ### Analytics Pages Now Show Real Data Improvement The Receptionist Avatar, Chatbot, and Voicebot analytics pages have been fully wired to live backend data — mock stats and "Coming Soon" placeholders have been replaced with real metrics. **Highlights:** * Receptionist Avatar analytics: real call volume, answered/missed/average duration stats * Chat analytics: real total conversations, average rating, unique sessions, and charts * Date range filtering now works across all analytics pages *** ### Save With an Annual Plan New You can now choose between monthly and yearly billing when subscribing, with yearly plans offered at a discounted rate compared to paying month-to-month. **Highlights:** * Toggle between monthly and yearly billing during checkout * Yearly plans offer a discount versus the monthly equivalent * Billing cycle is shown on your subscription details page *** ### Upgrade or Downgrade Your Plan Anytime New You can now switch between subscription plans directly from the billing settings — upgrade to unlock more features or downgrade to a lower tier without needing to cancel and resubscribe. **Highlights:** * Upgrade and downgrade options available in workspace billing settings * Plan changes take effect immediately (upgrades) or at the end of the billing period (downgrades) *** ### Set Your Agent's Default Language at Creation Time Improvement You can now choose the default conversation language for your agent directly in the creation modal and onboarding flow, so agents greet visitors in the right language from day one. **Highlights:** * Language selector added to the blank agent creation modal * Language selection step added to the Chatbot onboarding flow * App UI language and agent conversation language remain independent settings *** ### Help & Support Now Accessible From the Sidebar New A new Help section is available under Settings in both the workspace sidebar and the agent detail sidebar, giving you a quick way to report bugs or request features without leaving the app. **Highlights:** * "Report a Bug" and "Request a Feature" entry points in both sidebars * Support form accepts rich context including screenshots and file attachments * Submissions routed directly to the Humanizing support team *** ## February 2026 ### Receptionist Avatar — Kiosk-Based Reception System New The Receptionist Avatar is a channel designed for physical reception desks and lobbies. It runs as a full-screen kiosk on a tablet or screen, greets visitors with a 3D avatar, and lets them register their arrival or reach the right contact by voice. **Highlights:** * Full-screen kiosk mode deployable on any tablet or display * Guided onboarding to configure name, avatar, contacts, and styling * Visitor call logs with contact name, timestamp, duration, and status * Contacts management to route visitors to the right person *** ### Visitor Feedback on AI Responses New Chat widget visitors can rate individual AI responses with thumbs up or thumbs down, giving you direct signals on which answers are helpful and which need improvement. **Highlights:** * Feedback buttons on every agent message * Feedback counts visible in analytics * Idempotent toggle — clicking the same rating removes it